Cancellation Right

Right of cancellation for consumers

(A consumer is considered to be any individual who concludes a contract for a legal transaction that cannot be attributed to a commercial or freelance business activity).

Cancellation policy

Right of cancellation

You may cancel your contractual declaration in writing (e.g. by letter, fax or e-mail) within a period of 14 days without disclosing reasons or – if the goods have been delivered prior to the expiry of this period – by returning the goods. The period begins on receipt of this policy in writing, however not before the goods reach the consignee (in the event of several deliveries of the same type of goods not before the arrival of the first part-delivery) and not before we have fulfilled our obligation to provide information in accordance with Article 246 § 2 in combination with § 1 Paragraphs 1 and 2 of the Introductory Law to the German Civil Code (EGBG) and our obligations in accordance with § 312g Paragraph 1 Clause 1 of the German Civil Code (BGB) in combination with 246 § 3 of the Introductory Law to the German Civil Code (EGBG). It is sufficient to send the cancellation or to return the goods in due time in order to comply with this period of cancellation.

The notice of cancellation should be sent to:

 WALKINGTHECAT, Torstrasse 96, 10119 Berlin

E-mail address: contact@walkingthecat.com

Consequences of cancellation   

In the event of effective cancellation, each party will be liable to return any performance received and surrender any benefits gained from the contract (e.g. interest). You must provide compensation to us if you are unable to return the entire or partial service and utilisation (e.g. benefits of usage) rendered to you, or only in an impaired condition. 

You must only provide compensation for impairment of the goods and for any utilisation effected if the utilisation or impairment is due to handling of the goods that goes beyond an examination of the properties and manner of operation. "Examination of the properties and manner of operation" is deemed to be the testing and trial of the goods concerned such as would be possible and usual in a retail store.

Goods that can be sent by parcel post are to be sent back at our risk.

You must bear the regular costs of returning the goods if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed an amount of 40 euros or, in the case of a higher price, if you have not made payment or have not made a contractually agreed part-payment at the time of cancellation. Otherwise, returning the goods is free of charge for you.

Goods which cannot be sent by parcel post will be collected.

Obligations to refund payments must be met within 30 days. The period begins for you when you send your declaration of cancellation or return the goods and for us on receipt thereof.

Exclusion of the right of cancellation

The right of cancellation does not apply to contracts for the delivery of goods that are made to the customer's specifications or are clearly tailored to the customer's personal requirements, which are not suitable for return due to their condition, which can easily perish or whose expiry date has passed, for the delivery of audio or video recordings or software if the seal on the data storage media supplied has been broken by you,  for the supply of newspapers, journals and illustrated magazines unless you made your contractual declaration by telephone.

End of cancellation policy